Return policy
Hopefully you will be very happy with the artwork you purchased! However, if you wish to return it
- Contact the artist if you wish to return a painting within 15 days of delivery for full refund.
- Returned artwork must be in original undamaged condition.
- Shipping costs are not reimbursed.
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Privacy Policy
Our website address is: https://aubuchonart.com
what we collect and store
While you visit our site, we’ll track:
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping
- Shipping address: We’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address and phone number. We’ll use this information for purposes, such as, to:
- Send you information about your order
- Respond to your requests
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
If you choose to leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
When visitors leave comments on this website data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection is collected.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
Who we share your data with
It is our policy to respect your privacy regarding any information that you voluntarily gave while visiting this website, via email or through other contact and it will not be sold or rented to anyone. Your information is only used to respond to your comment/question and provide you with information regarding your purchase. It is not shared with any third party, except to fulfill your request to purchase and/or ship artwork. Visitor comments may be checked through an automated spam detection service.
Financial information is not retained on this website. We accept payments with credit cards through Stripe and payments through PayPal. When processing payments, some of your data will be passed to Stripe or PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see PayPal Privacy Policy and/or Stripe’s Privacy Policy for more details.